Frequently asked questions
How am I going to find you?
Our receptionists will be waiting for you with a banner with your name on it. You must go out in the taxi, van and pre-contracted area, our meeting points are welcome bar or Margaritaville. If you also wish, you can go to platform number 40 and there will be another receptionist who will assign your vehicle.
How long will they wait for me?
We are waiting for you 60 minutes after your flight landed, it is the maximum waiting time that can be expected. After this waiting time you will have to pay a fee of 50% of the cost of your transfer to be able to take you to your destination or you will have to take a taxi.
What happens if my flight is delayed?
There is no need to worry, we monitor your flight so we will know if your flight is delayed or advanced.
How can I confirm my reservation?
Your reservation will be confirmed when you make the corresponding online payment. Likewise, a person in charge will contact you by SMS, WhatsApp or Telegram.
What kind of vehicle will I have?
The vehicles we offer are divided into 3 categories, which are, sedan, minivan and SUV. Depending on the option you choose, it is the vehicle you will get. All our services are private.
Can I make stops along the way?
Yes, if you can. If you want to go to the emergency bathroom or want to buy something, you can stop, but you only have 10 minutes of courtesy, if you want more time you will have to pay for the extra time.
How long should I wait for my vehicle at the airport?
You won't wait more than 5 minutes. Your driver will be ready to take you to your hotel, he will be waiting for you 60 minutes at the airport and only 15 minutes in the lobby of your hotel for your return.
What should I do if I forget something in the vehicle?
It is important that it is reported within the first 3 hours, in order to carry out an immediate investigation and be able to find the lost object.
What happens if I travel with my pet?
You will have to carry it in a cage next to you. This does not have any extra cost if it is a small pet. If the pet exceeds the dimensions and weights, a fee must be paid.
What should I do if I need to edit my reservation?
If you have made a mistake or just need to reschedule your trip and make modifications to your reservation, you can make them! You only have to send an email to reservaciones@ulatransfers.com 36 hours in advance of the date and times scheduled in your reservation.